Terms of Use - Qcryptis

Last updated: 4 November 2026

1.1 These terms and conditions (Terms of Use) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and My Lives Limited (trading as Qcryptis), incorporated and registered in England and Wales with company number 14136673, located at Beacon House, South Road, Weybridge, Surrey, KT13 9DZ, United Kingdom (we, us, our, Qcryptis), concerning your access to and use of the Qcryptis website at qcryptis.com (the Website), the Qcryptis application (the App), and any related applications, software or service made available by us (together, the Platform).

1.2 Description of Qcryptis

Qcryptis provides technology that allows users to encrypt, decrypt and securely share information and files using hardware-backed encryption.

Qcryptis protects your information by encrypting it with a combination of classical and post quantum cryptographic algorithms. The system encrypts files and messages using asymmetric encryption which is derived from one hardware key to another key or multiple other hardware keys. It is designed to protect information itself rather than relying solely on the security of the communication channel through which that information may be transmitted.

1.3. Consumer and Business Users

In some areas, you will have different rights under these Terms of Use depending on whether you are a business or consumer.

You are a consumer if:

1.3.1. You are an individual.

1.3.2. You are buying products or services from us wholly or mainly for your personal use and not for use in connection with your trade, business, craft or profession.

You are a Business User if:

1.3.3. You are an individual, company, partnership, organisation or other legal entity purchasing or using our service wholly or mainly for purposes relating to a trade, business, craft or profession.

1.3.4. You are accessing or using our service on behalf of a business or organisation in a professional capacity.

1.4. Hardware Security Requirements

Access to Qcryptis requires the use of a compatible hardware security key. Please refer to our FAQ for a list of compatible hardware.

You are responsible for keeping your hardware security key and PIN secure.

You understand and agree that Qcryptis will not be liable for any loss of access to encrypted data resulting from the loss, damage or unauthorised use of your hardware security key or associated credentials, except where such liability cannot be excluded by law.

1.5. Platform

1.5.1. Qcryptis provides an encryption platform comprising an application (the "App") and a messaging service (the "Messaging Service"), collectively referred to as the "Platform".

1.5.2. App

The App enables users to encrypt and decrypt supported information and files locally on their devices using supported hardware-based encryption keys and authentication mechanisms.

1.5.3. Messaging Service

The Messaging Service enables users to send and receive encrypted messages through Qcryptis's messaging infrastructure. The service uses cryptographic credentials associated with users' hardware keys for authentication and stores encrypted messages for delivery to their intended recipients.

Users can address encrypted messages to other users through their unique three-word identifiers, which are used to route messages to the appropriate recipient inbox or inboxes.

1.5.4. The functionality and availability of the service may vary depending on the version of Qcryptis, the user's device, subscription, supported hardware and any applicable organisational deployment.

1.5.5. By accessing or using the Platform and/or service, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them.

1.6. Acceptance

If you do not agree with these Terms of Use, you must not use the Platform or service and must discontinue use.

1.7. Supplemental Terms

Supplemental policies, as well as any supplemental terms and conditions or documents that may be posted on the Platform from time to time, are incorporated by reference where expressly identified as applicable.

1.8. Changes to These Terms

We may make changes to these Terms of Use from time to time.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Platform following the effective date of updated Terms of Use constitutes acceptance of those changes, subject to applicable law.

1.9. Changes to the Service

We may update or change the Platform from time to time to reflect changes to our products, service, users' needs, security requirements, technology and/or business priorities.

1.10. Geographic Restrictions

The information provided on the Platform is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or would subject us to any registration requirement within such jurisdiction or country.

1.11. Age Requirements

Qcryptis is intended exclusively for individuals aged 18 or over.

Individuals under the age of 18 are not permitted to access, subscribe to or use the service.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that an individual under the age of 18 is using the service, we may take appropriate steps to restrict or terminate their access, subject to applicable law.

If you are a parent or legal guardian and believe that an individual under the age of 18 is using or has subscribed to Qcryptis, please contact us at support@qcryptis.com

1.12. Additional Policies

1.12.1. Privacy Notice.

Our Privacy Notice explains how we collect, use, store and otherwise process data in connection with the Platform and service, including the applicable legal bases for such processing and your rights under relevant data protection legislation.

Please review our Privacy Notice for further information.

1.12.2. Purchase and Subscription Terms.

Certain parts of the Platform or service may only be available upon payment of a fee or as part of a paid subscription or organisational agreement.

Where applicable, our Terms of Purchase, Subscriptions and Refunds or separately agreed organisational terms will also apply.

2.1. General Licence

Provided that you are eligible to use the Platform, you are granted a revocable, non-exclusive, non-transferable licence to access and use the Platform and Our Intellectual Property (as defined in Section 6.1) and to download or print a copy of any portion of Our Intellectual Property to which you have properly gained access, solely for your lawful use in accordance with these Terms.

Where Qcryptis is supplied to you through an organisation, your permitted use may also be subject to the agreement between that organisation and Qcryptis.

2.2. Application Licence

If you access the service via the App, we grant you a revocable, non-exclusive, non-transferable licence to install and use the App on compatible electronic devices owned or controlled by you, or which you are otherwise authorised to use, and to access and use the App on such devices in accordance with these Terms.

3.1. Permitted Use

You may not access or use the Platform for any purpose other than that for which we make the Platform and service available.

Commercial or organisational use is permitted where expressly authorised by Qcryptis or provided under an applicable subscription, licence, organisational agreement or other arrangement with us.

3.2. Restrictions

As a user of the Platform, you agree:

3.2.1. Except in the course of functionality expressly permitting sharing, not to rent, lease, sub-license, loan, provide or otherwise make available the Platform or service, in whole or in part, to any person without our prior written consent.

3.2.2. Not to translate, merge, adapt, vary, alter or modify the whole or any part of the Platform or service, nor permit the Platform or service to be combined with or incorporated into other programs except where expressly permitted by us or necessary to use the service as authorised by these Terms.

3.2.3. Not to disassemble, decompile, reverse engineer or create derivative works based on the whole or any part of the Platform or service, nor attempt to do so, except to the extent such activities cannot lawfully be prohibited.

Where applicable law permits decompilation for the purpose of achieving interoperability with an independently created program (the Permitted Objective), any information obtained must:

3.2.3.1. Not be disclosed or communicated without our prior written consent to any third party except where necessary to achieve the Permitted Objective.

3.2.3.2. Not be used to create software substantially similar in its expression to the Platform.

3.2.3.3. Be kept secure.

3.2.3.4. Be used only for the Permitted Objective.

3.2.4. Comply with all applicable technology control, sanctions, encryption, import/export and other laws and regulations applicable to your use of the technology and service.

4.1. Prohibited Activities

As a user of the Platform or service, you must not:

4.1.1. Use the Platform or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, including by introducing malicious code, viruses or harmful data into the Platform, service or any operating system.

4.1.2. Infringe our intellectual property rights or those of any third party in connection with your use of the Platform or service.

4.1.3. Use the Platform or service to transmit, encrypt, store or share content where doing so is unlawful.

4.1.4. Use the Platform or service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users.

4.1.5. Circumvent, disable or otherwise interfere with security-related features of the Platform or service.

4.1.6. Engage in unauthorised framing of or linking to the Platform.

4.1.7. Trick, defraud or mislead other users or Qcryptis, particularly in an attempt to obtain passwords, PINs, encryption credentials or other sensitive account information.

4.1.8. Make improper use of our support service or submit false reports of abuse, security incidents or misconduct.

4.1.9. Engage in unauthorised automated use of the Platform or service, including through data-mining tools, robots, scrapers or similar technologies.

4.1.10. Interfere with, disrupt or create an undue burden on the Platform or networks and service connected to the Platform.

4.1.11. Attempt to impersonate another user or person or use another user's credentials without authorisation.

4.1.12. Sell or otherwise transfer your account or profile without our permission.

4.1.13. Use the Platform, service or Our Content as part of an unauthorised effort to compete with us or reproduce Qcryptis technology.

4.1.14. Attempt to access portions of the Platform or service that you are not authorised to access.

4.1.15. Harass, intimidate or threaten our employees, agents, contractors or other users.

4.1.16. Send unsolicited communications, promotions, advertisements or spam through the service where this functionality is available.

4.1.17. Delete copyright, trademark or other proprietary-rights notices from Our Content.

4.1.18. Copy the Platform's software or code except where expressly permitted by these Terms or applicable law.

4.1.19. Use the Platform or service to upload, store, encrypt, transmit or share content in violation of applicable law.

4.1.20. Use automated systems, scrapers, offline readers or similar tools to access or extract data from the Platform without authorisation.

4.1.21. Use the Platform or service in a manner intended to unlawfully damage Qcryptis, its users or its systems.

4.1.22. Use the Platform in a manner inconsistent with applicable laws or regulations.

4.1.23. Falsely imply a relationship, affiliation, endorsement or partnership with Qcryptis or another organisation.

5.1. User Responsibilities

You acknowledge and agree that:

(a) access to the service requires the use of a supported hardware security key and user-defined PIN;

(b) you are responsible for keeping your hardware security key and PIN secure and confidential;

(c) you must not knowingly allow unauthorised persons to access or use your hardware security key;

(d) you are responsible for activities carried out using your hardware security key to the extent permitted by applicable law.

5.2. Compromised Keys

If you know or suspect that anyone other than you has obtained unauthorised access to your handle’s messaging inbox, hardware security key or its PIN, or that such credential has been compromised, you must use the App to lock the affected inbox and/or rotate your key’s handle. We have no means to help users with their encryption credentials.
5.3. Lost Keys

5.3.1. Users are responsible for the safekeeping of their hardware security keys and associated PINs. Qcryptis cannot recover lost or damaged hardware security keys, retrieve forgotten PINs or reset PINs where authentication has failed or the key has become locked or inaccessible.

5.3.2. Loss of a hardware security key will result in the loss of access to the associated unique three-word handle and will result in permanent loss of access to encrypted information and messages associated with that key.

5.3.3. Where a user loses their hardware security key, any remaining subscription entitlement may continue to be available through the App and the relevant App Store purchase history, subject to the applicable subscription terms and authentication requirements.

Loss of access to a hardware key due to repeated bad PINs will result in the loss of the Qcryptis three-word-handle associated with a physical hardware security key.

6.1. Ownership

Unless otherwise indicated, the Platform and service, including source code, databases, functionality, software, cryptographic implementations, interfaces, website designs, audio, video, text, photographs, graphics and other materials made available by Qcryptis (Our Intellectual Property), are owned by or licensed to us.

The Platform and service are licensed or sub-licensed, not sold, to you.

Except for the rights expressly granted under these Terms, you acquire no intellectual property rights in the Platform, service or Our Content.

6.2. Restrictions on Our Intellectual Property

Except as expressly provided in these Terms, no part of the Platform, service or Our Intellectual Property may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed or otherwise commercially exploited without our prior written permission.

6.3. Unauthorised Access

You must not attempt to gain unauthorised access to the Platform or any networks, servers or computer systems connected to the Platform or make unauthorised modifications, adaptations, additions or enhancements to the Platform or Our Intellectual Property.

6.4. Reasonable Skill and Care

We will provide the Platform and service with reasonable skill and care as required by applicable law.

6.5. Informational Content

Content made available on the Platform for informational purposes is provided as general information and should not be treated as legal, cybersecurity, regulatory or other professional advice.

Where appropriate, you should obtain professional or specialist advice before taking or refraining from taking action based upon information made available through the Platform.

6.6. Accuracy of Information

Although we make reasonable efforts to maintain and update information on the Platform, we do not warrant that all informational content is accurate, complete or current except where applicable law requires otherwise.

7.1. Ownership of Your Data

The App allows you to encrypt, decrypt, process, store, and transmit files, messages, communications, or other information (your data).

You retain ownership of and responsibility for your data.

7.2. Licence to Process Your Data

To the extent necessary to provide the service, you grant us a worldwide, royalty-free licence to process, store, transmit, copy or otherwise handle your data solely as technically necessary to provide, maintain and operate the service.

This licence may extend to our affiliates and trusted service providers where necessary for the provision of the service.

This licence does not give us any ownership rights in your data or any right to access or use it for purposes unrelated to providing the service.

Your data is encrypted when uploaded to the service.

Any technical processing, storage or transmission of encrypted data does not mean that we can view or read its contents.

Please review our Privacy Notice for further information about how we process and protect information in connection with the service.

7.3. Sending an Encrypted Message

Where the Messaging Service allows you to send encrypted data to another inbox, you are responsible for selecting the intended recipient and addressing it appropriately.

Once your data has been lawfully decrypted by an authorised recipient, Qcryptis has no control over how that recipient subsequently uses, stores, copies or shares that information.

8.1. Third-Party Websites and Applications

The Website may contain links to websites or applications operated by third parties.

We do not control those third-party websites, applications or operators and are not responsible for their availability, security or content, subject to applicable law.

The inclusion of a link does not necessarily constitute an endorsement by Qcryptis.

We reserve the right, where lawful and appropriate, to:

(a) monitor use of the Platform for compliance with these Terms, without accessing encrypted content where the technical architecture prevents such access;

(b) take appropriate action in response to breaches of these Terms or applicable law;

(c) restrict or disable content, functionality or accounts where technically possible and reasonably necessary to protect the Platform, service or users; and

(d) otherwise manage the Platform in a manner designed to protect our rights, systems and property and facilitate the proper functioning and security of the service.

10.1. Security Measures

We take reasonable technical and organisational measures designed to protect the security and integrity of the Platform and service.

However, no software, network or technology can be guaranteed to be entirely free from bugs, vulnerabilities, interruptions or malicious attacks.

10.2. Security Architecture

Qcryptis is designed to protect encrypted information through hardware-authenticated encryption and appropriate technical security measures.

However, no system can be guaranteed to be completely secure or free from vulnerabilities.

Our ability to access encrypted content is determined by the technical architecture of the service.

Further information about how Qcryptis processes and protects information is provided in our Privacy Notice.

10.3. User Security Responsibilities

You are responsible for maintaining appropriate security on your devices and systems used to access Qcryptis, including installing security updates and using appropriate malware and endpoint protection where applicable.

11.1. Changes to the Platform

We reserve the right to change, modify or remove parts of the Platform and service from time to time, subject to applicable contractual and legal obligations.

11.2. Availability

We cannot guarantee that the Messaging Service will be available without interruption at all times. Business users will have a separate SLA which will provide service uptime guarantees. 

Hardware, software, network, maintenance, security or other issues may result in interruptions, delays or errors.

Nothing in this clause excludes any obligation or liability that cannot lawfully be excluded.

11.3. Corrections

Information on the Platform may occasionally contain typographical errors, inaccuracies or omissions relating to service, descriptions, pricing, availability or other information.

We reserve the right to correct errors, inaccuracies or omissions and update information, subject to applicable law.

12.1. General Disclaimer

The Platform and service are provided on an “as is” and “as available” basis, subject to any rights and protections that cannot be excluded under applicable law.

Your use of the service does not remove your responsibility to maintain appropriate security procedures, backups, access controls, recovery arrangements and other safeguards appropriate to the sensitivity of the information you process.

12.2. Limitations and Service Availability

To the fullest extent permitted by applicable law, we make no warranties or representations concerning:

(a) the uninterrupted availability of the Platform or service;

(b) errors or omissions in informational content;

(c) unauthorised access to infrastructure operated by third-party service providers;

(d) interruptions or cessation of transmission to or from the Platform or service; or

(e) malicious software or other harmful material introduced by third parties.

We will not be responsible for any delay or failure to comply with our obligations where this is caused by circumstances beyond our reasonable control, subject to applicable law.

Nothing in this section affects your statutory rights as a consumer.

12.3. Our Responsibility for Loss or Damage Suffered by You

12.3.1. Whether You Are a Consumer or a Business User

12.3.1.1. We do not exclude or limit liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors, and liability for fraud or fraudulent misrepresentation.

12.3.1.2. Where we fail to comply with these Terms, our responsibility for any resulting loss or damage will be determined in accordance with applicable law.

12.3.2. If You Are a Business User

12.3.2.1. To the fullest extent permitted by applicable law, warranties, terms, conditions and undertakings that would otherwise be implied in connection with the Platform and service are excluded.

12.3.2.2. Subject to clause 12.3.1.1, our total aggregate liability to you for claims arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will be limited to the greater of:

(a) £100; or

(b) the amount paid, if any, by you to us for the Platform or service during the six (6) months preceding the date on which the cause of action arose.

Different limitations and exclusions of liability may apply where otherwise expressly agreed in a separate written agreement between you or your organisation and us.

12.3.2.3. Subject to clause 12.3.1.1, applicable law and any separate written agreement between you or your organisation and us, we will not be liable for loss or damage arising from:

12.3.2.3.1. Your inability to access or use the Platform or service due to circumstances outside our reasonable control; or

12.3.2.3.2. Your use of or reliance upon informational content displayed on the Platform.

12.3.2.4. Subject to clause 12.3.1.1, applicable law and any separate written agreement between you or your organisation and us, we will not be liable for:

12.3.2.4.1. Loss of profits, sales, business or revenue;

12.3.2.4.2. Business interruption;

12.3.2.4.3. Loss of anticipated savings;

12.3.2.4.4. Loss of business opportunity, goodwill or reputation; or

12.3.2.4.5. Indirect or consequential loss or damage.

12.3.3. If You Are a Consumer User

12.3.3.1. You retain all rights and remedies provided to you under applicable consumer law.

12.3.3.2. Nothing in these Terms will exclude or restrict any consumer right that cannot lawfully be excluded or restricted.

13.1. Duration of These Terms

These Terms remain in effect while you use the Platform or service.

You may stop using Qcryptis at any time.

Where you have a paid subscription or organisational agreement, termination and any associated payments, refunds or continuing obligations will also be governed by the applicable purchase, subscription or organisational terms.

13.2. Suspension or Restriction of Access

We may deny or restrict access to the Platform or service where reasonably necessary because of a breach of these Terms, applicable law, security requirements or other grounds permitted under an applicable agreement.

13.3. Grounds for Suspension or Termination

Without affecting any other right or remedy available to us, we may terminate or suspend your use of the Platform or service if:

13.3.1. You fail to pay an amount properly due to us and remain in default following any applicable notice or cure period;

13.3.2. You commit a material breach of these Terms and, where that breach is capable of remedy, fail to remedy it within the period specified in our notice to you; or

13.3.3. You repeatedly breach these Terms.

13.4. Unlawful Activity and Security Risks

Where we reasonably determine that your use of the Platform or service breaches applicable law or creates a material security risk, we may suspend or terminate access where permitted by law.

Where required or permitted by law, we may report suspected unlawful activity to appropriate authorities.

13.5. Circumvention of Suspension

If we terminate or suspend your account under this Section 13, you must not attempt to circumvent that suspension or termination by creating another account using false, borrowed or third-party details.

We reserve the right to take appropriate legal action where necessary.

13.6. Consequences of Suspension or Termination

Suspension or termination of an account may restrict access to the Platform, service and associated functionality.

The availability, retention, recovery or deletion of encrypted content following suspension or termination will depend on the applicable product functionality, retention policies and legal requirements.

14.1 If you download or install the App on a device that you do not own, you must have the owner's permission to do so.

You remain responsible for complying with these Terms.

14.2. App Store Terms

Where you download or access the App through the Apple App Store or Google Play, your use of the App is also subject to the applicable terms and conditions of the respective platform.

These Terms of Use apply alongside those platform terms, subject to any mandatory requirements under applicable law.

15.1. Electronic Communications

Visiting the Platform, sending us emails and completing online forms constitute electronic communications.

You consent to receive electronic communications where permitted by law and agree that agreements, notices, disclosures and other communications provided electronically satisfy applicable requirements that such communications be in writing.

15.2. Electronic Signatures and Records

Where permitted by law, you agree to the use of electronic signatures, contracts, orders and records and to electronic delivery of notices, policies and records relating to transactions initiated or completed through the Platform.

15.3. Entire Agreement

These Terms of Use, together with any policies, organisational agreements, subscription terms or operating rules expressly incorporated into them, constitute the agreement between you and us concerning your use of the Platform and service, subject to any separately executed agreement that expressly takes precedence.

15.4. Waiver

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

15.5. Assignment

We may assign our rights and obligations under these Terms where permitted by applicable law and contractual arrangements.

15.6. Events Beyond Our Control

We will not be responsible for delay or failure to perform caused by circumstances beyond our reasonable control, subject to applicable law.

15.7. Severability

If any provision or part of a provision of these Terms is found to be unlawful, void or unenforceable, that provision will be treated as severable to the extent necessary, without affecting the validity and enforceability of the remaining provisions.

15.8. No Partnership or Agency

Nothing in these Terms creates a joint venture, partnership, employment or agency relationship between you and Qcryptis.

15.9. Consumers

For consumers only, these Terms of Use, their subject matter and their formation are governed by English law.

However, if you are a consumer residing outside England and Wales, you will also benefit from any mandatory protections available to you under the laws of the country in which you reside, and nothing in these Terms of Use affects any rights you may have under such mandatory laws.

You and we agree that the courts of England and Wales will have jurisdiction in relation to any dispute arising out of or in connection with these Terms of Use.

However, if you are a consumer, you may also be entitled to bring proceedings in the courts of the country in which you reside, where permitted by applicable law.

15.10. Business Users

If you are a business user, these Terms of Use, their subject matter and their formation, including any non-contractual disputes or claims, are governed by English law.

The parties agree to the exclusive jurisdiction of the courts of England and Wales, except where otherwise expressly agreed in a separate written organisational agreement.

15.11. Third-Party Rights

Except where expressly stated otherwise, a person who is not a party to these Terms shall have no right to enforce any provision of them under the Contracts (Rights of Third Parties) Act 1999, where that Act applies.

15.12. Contact Information

To resolve a complaint regarding the service, report a security concern or request further information concerning use of the service, please contact us at:

support@qcryptis.com

Legal Entity: My Lives Limited (trading as Qcryptis)

Registered Address: Beacon House, South Road, Weybridge, Surrey, KT13 9DZ, United Kingdom

Company Registration Number: 14136673