FAQs
See how we are helping people manage their lives better
If you experience any unexpected behaviour while using the MeaVitae app, try these steps before contacting support:
Reboot the app – Close the app completely and reopen it. This refreshes the app’s processes and can resolve minor glitches such as slow performance, freezing, or unresponsive buttons. On mobile devices: Swipe up (or use the recent apps menu) and close the MeaVitae app before reopening it. On desktop/web browsers: Close the browser tab and open MeaVitae again.
Log out and log back in – This resets your session and reloads your account data, which can fix issues such as missing information, incorrect settings, or data not updating properly. Navigate to the settings menu, select log out, then log back in with your credentials.
Check for updates – Ensure you are using the latest version of the app, as updates often include bug fixes, performance improvements, and security enhancements. On mobile devices: Go to the App Store (iOS) or Google Play Store (Android) and check for available updates. On desktop/web browsers: Close the browser tab and open MeaVitae again.
If the issue persists after trying these steps, please contact our support team, and we will be happy to assist you.
When you sign up for a MeaVitae account, the email address you choose becomes a crucial part of your account's identity.
Upon joining MeaVitae, you are required to register with an email address of your choice. This email address will serve as your username for logging into the system. If you prefer, you can use an existing Google or Apple email account to register. In such cases, you may choose to sign in using your Google or Apple credentials, including the password associated with that account.
However, we recommend creating a unique password for your MeaVitae account for security reasons.
If you ever forget this password, you can reset it on the MeaVitae website: Go to Login, simply enter your username (your registered email address) and click on "Forgotten password" to initiate the reset process.
To check if MeaVitae is available in your region, simply search for it in your app store. If it appears, you’re ready to get started! Anyone can sign up and begin using MeaVitae to securely store, share, and protect their most important information and communications.
The only feature that may vary by location is our template generators. Most of our legal and document templates are currently tailored for the UK, but we’re actively expanding and adding more options for other countries soon. Visit the MeaVitae Pricing page to explore available plans.
MeaVitae is designed for individuals, families, and professionals who want to manage their documents, legacy, and sensitive information securely. Whether you're a parent, legal advisor, frequent traveller, or business owner, MeaVitae adapts to your needs.
If you encounter any issues with your MeaVitae account, here’s what you need to do:
Lost PIN
If you forget the PIN for your security key, resetting it will erase all stored information. Unfortunately, there’s no way to recover your PIN as only you know it. Here's how to reset it:
MacOS users:
Open Chrome and go to: chrome://settings/securityKeys.
Click on "Manage Security Keys" and then "Reset Your Security Key" (this will erase your key's data).
Once reset, go back to the same link and click "Create a PIN" to set a new one.
You can now log into the MeaVitae app with your new PIN.Windows users:
Open Settings > Accounts > Sign-in Options > Security Key > Manage.
Insert your key and follow the on-screen instructions to reset it.
After resetting, follow the prompts to create a new PIN.
Note: Always have a backup key ready to prevent data loss.
Lost Security Key
MeaVitae ensures robust security of your data through the use of a security key. However, losing your key can result in the loss of access to your data. To avoid this risk, we recommend having a backup key. Think of your backup key as an emergency tool. If your primary key is lost, log in using the backup key and immediately order a replacement.Lost Access to Your Email
If you lose access to the email address linked to your MeaVitae account:
Log into your account using your current credentials.
Contact our Help & Support team via the chat in the app, explaining that you need to change your email.
We will handle the transfer of your account to a new email, ensuring continued access to your data.
After the change, you’ll need to reset your password.
By following these steps, you’ll always maintain access to your sensitive information, no matter the scenario.
If the problem persists, contact us at support@meavitae.com.
MeaVitae isn’t just a vault, it’s a full system designed to help you stay organised, in control, and secure. Whether it’s your personal life or your business, MeaVitae brings everything together in one place: a highly secure digital vault, tools to track your assets and debts, contact management, and even access to financial and legal experts.
What really sets us apart is how we keep your data safe. While most digital vaults rely only on software, MeaVitae uses advanced FIDO2 cryptographic hardware. That means you get a physical security key and PIN so only you can access your information, no matter where you are. It’s a powerful layer of protection that gives you real peace of mind.
When you log in for the first time, you’ll land on the To-Dos section of your dashboard. This is where you’ll find the key first steps to help you get started with MeaVitae.
Need a bit more help? You can always head to our Knowledge Base for detailed guides and tips or contact us.
To access MeaVitae, you’ll use a physical security key — a FIDO2 cryptographic device that ensures only you can log in. It adds an extra layer of protection, making the login process both secure and simple.
With this advanced key and encryption working together, you can access your account from anywhere with confidence, knowing your data is safe and just for your eyes. Learn more about the MeaVitae digital vault.
Yes! MeaVitae gives you access to trusted legal and financial support through our expert partners so you can get that peace of mind when you need it.
To get started, just head to the services section within the platform. From there, you’ll be guided to the right partner who can help with your specific needs.
Subscribing is easy! Just head over to our pricing page and choose the plan that works best for you to unlock all of MeaVitae’s features and benefits.
If you have any questions before signing up, feel free to send us a message using the Contact Us form.