Terms of purchase and refunds

1. Terms

1.1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are subscription services (“Subscriptions”), details of which can be found here, or physical products (“Physical Products”), digital content (“Digital Products”) or third-party services (“Third Party Services”), details of which are exclusively available within our subscription application.

1.2. If you are a business customer, these terms (and any other document referred to in these terms and conditions) constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

1.3. Meavitae reserves the right to modify these terms related to purchase, refunds, and returns. These terms and conditions may vary from time to time, and we recommend users check them regularly to stay updated on any modifications.

2. Our contract with you

2.1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will exist between you and us.

2.2. If we cannot accept your order, we will inform you of this and will not charge you for the product.

2.3. Your order number. We will assign an order number to your order and tell you what it is when we accept it. It will help us to identify the order number whenever you contact us about your order.

3. Our products

• Subscriptions: Subscribing to different tiers on Meavitae follows the guidelines detailed in our Terms of Purchase and Refunds Policy.

• Tokens: The acquisition, usage, and management of tokens within Meavitae are governed by the rules established in our Tokens Policy.

• Digital products: Upon joining Meavitae, users can access an array of digital tools and products, including templates.The rules relating to the terms of purchase for these digital products can be found here.

• Third-party services: Transactions involving the procurement of services from vendors through the platform are subject to the terms outlined in our Terms of Purchase and Refunds Policy.

• Physical security key: A hardware device obtained to access the Meavitae platform. The rules relating to physical security keys can be found here.

4. Terms of Purchase for Subscriptions

4.1. Subscription Levels. Meavitae offers various subscription tiers, each providing different token allocations, and access to an app through a physical security key. Users agree to pay the subscription fees associated with their chosen tier at the agreed-upon intervals (yearly). Customers will receive a free security key with the lowest subscription level and 6 free security keys with the highest subscription level.

4.2. Service Licence. When you purchase or activate your Subscription, you agree to comply with and be bound by our Terms of Use, which can be found here.

4.3. Subscriptions. If you purchase a Subscription, you will be charged the full price at the beginning of your chosen Subscription term. Your Subscriptions will automatically bill for a further period based on your subscription choice if you do not provide MeaVitae with 14 days notice of your intention to cancel.

4.4.Refund Eligibility: Customers generally retain the right to request a refund within a 14-day cooling-off period following the initial subscription purchase, in accordance with consumer protection laws. However, if the accompanying physical security key of the subscription has been opened or used, the product may not be eligible for return due to its impact on its suitability for resale. The customer's right to cancel within this timeframe may not apply under these circumstances. If the customer wishes to terminate the subscription and return the physical key, refund terms will depend on the product's condition.

4.5.Faulty Security Key: In case of a faulty security key, customers can claim a refund within 30 days. This aligns with the Consumer Rights Act 2015 in the UK, allowing customers to return defective hardware items within 30 days for a refund.

4.6.Cancellation and Refund Process: Customers seeking a refund within the stipulated 14-day timeframe, under eligible conditions, must initiate the cancellation and refund process by contacting Meavitae's customer support at support@meavitae.com. Customers will be refunded following the payment method they used within 15 working days of the refund request's approval.

5. Digital Products

5.1. Digital Product Licence. When you purchase a Digital Product, MeaVitae grants you access for personal use only within the Service, for as long as you remain an active Subscriber.
You agree not to copy, share, distribute, or use the Digital Product in any way that is not explicitly permitted. You may not sell, transfer, rent, or lease the Digital Product, or use it for any commercial purpose.

5.2. Delivery of Digital Products. Digital Products are delivered directly to your MeaVitae account and are available for immediate use after successful online payment using MeaVitae Tokens.
There is no alternative delivery method for Digital Products. We may update or require you to update Digital Products, but they will always match the description provided to you at the time of purchase.

5.3. Cancellation of orders for Digital Products. Due to the nature of Digital Products within the Service, where access is granted instantly and value may be derived immediately, we are unable to offer refunds or accept returns once a Digital Product has been delivered.
By purchasing a Digital Product, you acknowledge and agree to waive your statutory right to cancel under the Consumer Contracts Regulations 2013.

6. Third-Party Services

6.1. Purchase of Third-Party Services. MeaVitae acts as a reseller for selected Third Party Services, and you acknowledge and accept that we are not responsible and shall not have liability to you regarding your access and use of such Third Party Services in general, which shall be governed by the relevant third-party terms of service. Meavitae recommends checking with the service provider its terms of service. Where a cost is associated with procuring a service, the Third Party Service provider will contact you within 48 hours of confirmation of successful online payment using MeaVitae Tokens.

6.2. Delivery of Third Party Services. Any Third Party Services purchased via the MeaVitae services section will be provided by the named third party. Delivery of the Third Party Services will be based on their terms of service, and you are responsible for ensuring that these terms of service meet your requirements.

6.3. Cancellation of orders for Third Party Services. MeaVitae will fully refund an order for a Third Party Service within 14 days from the date of your purchase, providing no communication beyond initial automated contact has started between the parties. MeaVitae reserves the right to communicate with the Third Party Service provider to ascertain whether a transaction has commenced in line with the terms of our Privacy Policy. By placing an order for a Third Party Service, you acknowledge and agree to this.

6.4. Payment Conditions: Payment for services procured through Meavitae is subject to the prices set by the vendor.

6.5. Services provided. Vendors and customers must confirm satisfaction through the system for services provided. Failure to confirm within 48 hours will be considered as the service being delivered, releasing payment to the vendor.

6.6. Refund Policy: Refunds for services obtained through Meavitae are primarily subject to the terms and guidelines established by individual vendors. While Meavitae can assist in facilitating communication between customers and vendors, the responsibility for refunds typically lies with the vendors themselves and not directly with Meavitae. It is crucial for customers to refer to the particular terms and conditions outlined by Meavitae during the subscription or service purchase process. These details are subject to variations based on the current policies and offerings of the platform, and understanding them is important before seeking any refunds or other related services. For anything related to this contact us at support@meavitae.com

7. Physical Products

7.1. Physical Product Licence. When you buy a Physical Product—such as the MeaVitae hardware encryption key—we grant you full, personal use of it. You may not copy, reproduce, share, or use it in ways not permitted by these terms.
You may assign the hardware key to another person who needs access to the MeaVitae Service (e.g., a family member or colleague).
However, you are not permitted to resell, rent, or commercially exploit the Physical Product.

7.2. Delivery of Physical Products. Physical Products will be dispatched by a supplier appointed by MeaVitae within 48 hours of receiving confirmation of successful online payment. Delivery times will be at the courier's discretion, and a signature will be required as proof of delivery.

7.3. Cancellation of orders for Physical Products. Physical Products purchased via the MeaVitae marketplace can be returned for a full refund if they are defective or the packaging has not been broken. We will pay the postage costs for any returns unless you are a business, in which case reimbursement of the cost of returns will be at the discretion of MeaVitae. By placing an order for a Physical Product, you acknowledge and agree to this. If you have any questions or complaints about a Physical Product, please contact our customer service team at support@meavitae.com

8. Dispute Resolution and Jurisdiction

8.1. Jurisdiction:

Any disputes arising from or relating to these terms and conditions, including any contractual or legal issues, will be governed by the laws of England and Wales. You agree that any legal action will be taken in the courts of England and Wales, unless the law requires otherwise.

8.2. Resolution Process:

If you have a dispute with MeaVitae, we encourage you to first contact us to try and resolve the issue. Our customer support team will do its best to help and find a solution.

8.3. Resolution Process for Services offered by vendors:

If your dispute is with a Vendor, please try to resolve it directly with them first. Refer to the Vendor's specific policy or contact them for guidance. The Vendor’s own rules and procedures will usually guide how disputes are resolved.

If the issue cannot be resolved between you and the Vendor, MeaVitae may intervene. Either the Vendor or the Customer can request that MeaVitae help with arbitration, or seek an independent external arbitrator. Any decision made regarding a refund or resolution will be final, based on the outcome of the arbitration.

8.4. Contact Information:

If you have questions about token allocation, service purchases, subscriptions, or any related terms, you can contact MeaVitae customer support at support@meavitae.com.

9. Pricing and payment

9.1. Pricing. Prices for Digital Products, Physical Products and Third Party Services can be found exclusively within the subscription platform. Prices are subject to change at any time at MeaVitae’s sole discretion.

9.2. Payments. Payments for Subscriptions and Physical Products will be processed through trusted third-party online providers, such as Revolut, among others. Any personal data provided for completing transactions will be handled in line with MeaVitae’s Privacy Policy. Only online payments are accepted for purchases.

For Digital Products, payments will be made using MeaVitae Tokens, in accordance with our Token Rules policy.

If you are a business customer, you must pay the full amount due to us under these terms, without any deductions or adjustments, unless required by law (e.g., tax withholding).

9.3. Changes to Terms of Purchase. MeaVitae has the right to change these Terms of Purchase at any time, but we will notify you if we do. If you don’t agree with the changes, you can contact us to cancel the contract before the changes take effect and get a refund for any products you've paid for but haven't received. The updated Terms of Purchase will show a new "Revised" date, and they will be effective as soon as they are available. It’s your responsibility to review these Terms regularly to stay informed of any updates.

9.4. Our responsibility for loss or damage suffered by you if you are a consumer.

9.4.1. Foreseeable Loss and Damage: We are responsible for any loss or damage you suffer if it is a direct result of our actions or failure to meet these terms. If we do something wrong, such as breaking this contract or not using reasonable care, we are responsible for the damage that is foreseeable. This means we are only responsible for losses or damage that are likely to happen. Something is foreseeable if it is clear that it will happen, or if we both knew it could happen when the contract was made – for example, if we discussed it during the sales process.

9.4.2. Limits on Our Responsibility: We will not limit or exclude our responsibility to you where it would be illegal to do so. This includes situations where we are responsible for:

• Death or injury caused by our negligence (or the negligence of our employees, agents, or subcontractors);

• Fraud or false information we gave you;

• Violations of your legal rights regarding the products;

• Defective products under the Consumer Protection Act 1987.

9.4.3. Responsibility for Damage Caused by Defective Digital Content: If the digital content we provided damages your device or other digital content, and this damage is caused by our failure to take reasonable care, we will either repair the damage or offer compensation. However, we are not responsible for damage that you could have avoided by following our advice, such as applying a free update we provided. We are also not liable if the damage was caused by you not following our installation instructions or not meeting the minimum system requirements we recommended

9.4.4. No Liability for Business Losses: We are not liable for business losses. If you are a consumer, we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose, our liability to you will be limited as set out in clause 6.

10. Our responsibility for loss or damage suffered by you if you are a business

10.1. Nothing in these terms shall limit or exclude our liability for:

10.1.1. Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors (as applicable);

10.1.2. Fraud or fraudulent misrepresentation;

10.1.3. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

10.1.4. Defective products under the Consumer Protection Act 1987; or

10.1.5. any matter in which it would be unlawful for us to exclude or restrict liability.

10.2. All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

10.3. We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit or any indirect or consequential loss arising under or in connection with any contract between us; and

10.3.1.Our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the lower of £1,000 or the amount paid by you to us during the six (6) months prior to the date the cause of action arose.

11. How we may use your personal information

11.1. We will only use your personal information as set out in our privacy notice.

12. Other important terms

12.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens, and we will ensure that the transfer will not affect your rights under the contract.

12.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.

12.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4. If a court finds part of this contract illegal, the rest will continue. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that they are unlawful, the remaining paragraphs will remain in full force and effect.

12.5. Even if we delay enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide the products, we can still require you to make the payment later.

12.6. Which laws apply to this contract, and where you may bring legal proceedings if you are a customer. (Refer to point 8 for jurisdiction). Please note that these terms, subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. If you have any complaints or wish to raise a dispute under these terms, please follow this link http://ec.europa.eu/odr.