Privacy Notice

Qcryptis is a hardware-backed encryption service designed to protect users' privacy by enabling the secure encryption, decryption, and sharing of files, messages, and other information.

The Qcryptis application (the App) and website (collectively, the Service) are operated by My Lives Limited (trading as Qcryptis), a company registered in England and Wales under company number 14136673, with its registered office at Beacon House, South Road, Weybridge, Surrey, KT13 9DZ, United Kingdom.

The App does not collect or retain users' personal identification information as part of its standard operation. It is designed to minimise data processing, prevent behavioural tracking and safeguard encrypted content against unauthorised access.

Qcryptis is intended exclusively for individuals aged 18 or over. Individuals under the age of 18 are not permitted to register for an account or use the Service.

If we become aware that an individual under 18 has registered for an account, we will take appropriate steps to terminate the account and handle any associated information in accordance with applicable legal obligations and data retention requirements.

If you are a parent or legal guardian and believe that a minor has accessed or used the Service, please contact us at support@qcryptis.com.

The Qcryptis App is designed to operate without collecting or retaining users' personal identification details as part of its standard functionality.

The limited information handled depends on the functionality used, as outlined below.

Hardware Authentication

Qcryptis retains the timestamp of a security key's most recent authentication. This timestamp is updated whenever a new authentication occurs, replacing the previous record.

No historical record of individual authentication events is maintained as part of this functionality.

Subscription Information

Individual subscriptions are purchased and managed through the Apple App Store or Google Play, which handle payments in accordance with their respective privacy policies.

Qcryptis receives subscription transaction identifiers from these platforms to verify subscription status, manage access, and recognise returning subscribers.

These identifiers are retained indefinitely to support future subscription reactivation, subject to applicable data protection requirements.

Qcryptis does not directly collect or store payment card information for purchases made through these platforms.

Encrypted Content

The App enables users to encrypt, decrypt, store, and securely share files, messages, and other information.

Encrypted content held within Qcryptis-controlled systems is subject to the company's retention and deletion procedures, including deletion within 90 days following termination of the Service.

Content saved on users' devices or shared through external services remains subject to the relevant storage arrangements and is outside Qcryptis's control.

Website Information

The Qcryptis website operates separately from the App's functionality.

Technical information may be processed through the website's hosting infrastructure and any enabled technologies, including information necessary to deliver and secure the website.

App Permissions

Certain features require access to compatible hardware connections, including NFC or supported physical connections.

The App may also request access to files selected by users for encryption, decryption, saving, or sharing.

These permissions support the requested functionality and can be managed through applicable device settings.

Organisational Customers

Where Qcryptis is supplied to businesses, government bodies or other organisations under separate agreements, limited information may be processed for contractual administration and billing purposes, in accordance with the applicable arrangements.

Customer Support

Where users voluntarily contact Qcryptis for assistance, we retain their email addresses and correspondence to respond to enquiries and provide ongoing support.

This information is not used for advertising or behavioural profiling.

Qcryptis processes limited information where necessary to provide its functionality, administer subscriptions, support users and meet applicable legal requirements.

Purposes of Processing

Information is processed for the following purposes:

• Authentication and access management: To support secure access to the App and its functionality.

• Subscription administration: To verify subscription validity, manage access to paid features and recognise returning subscribers.

• Customer support: To respond to enquiries and provide assistance when requested.

• Security and legal compliance: To maintain the security and integrity of the Services and comply with applicable legal obligations.

Legal Bases for Processing

Where information handled by Qcryptis constitutes personal data under applicable data protection legislation, processing is carried out on an appropriate lawful basis.

Depending on the activity, these may include:

• Performance of a contract: Where processing is necessary to provide the App's functionality or administer subscription access.

• Legitimate interests: Where processing is necessary to maintain security or provide customer support, provided those interests are not overridden by individuals' rights and freedoms.

• Compliance with legal obligations: Where processing is required by applicable law.

Where consent is legally required for a particular activity, it will be obtained before the relevant processing takes place.

Qcryptis does not collect or retain users' personal identification information as part of the App's standard operation and does not sell or share user information for advertising or marketing purposes.

Information may be shared or processed in the limited circumstances described below.

Encrypted Information

Users may securely share encrypted files, messages and other information with recipients of their choosing.

Authorised recipients can access the content using the required decryption and authentication mechanisms.

Qcryptis does not control how recipients subsequently use, store, or share information once it has been decrypted.

Apple App Store and Google Play

Individual subscriptions are purchased and managed through the Apple App Store or Google Play.

These platforms process payment information in accordance with their respective privacy policies.

Qcryptis receives subscription transaction identifiers where necessary to verify subscription status and manage access to the App.

Technical Service Providers

Where third-party technical infrastructure is used to operate the App or website, limited information may be processed by those providers solely for the relevant operational purpose and subject to applicable data protection requirements.

Legal Requirements

We may disclose information available to us where required by applicable law or a legally binding request.

Where limited information processed in connection with the App or website constitutes personal data and is transferred outside the United Kingdom, we will comply with applicable international data protection requirements.

Where required, appropriate safeguards will be applied to protect that information in accordance with UK GDPR and other applicable legislation.

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting, security or reporting requirements.

The appropriate retention period depends on the nature of the information, why we process it and applicable legal requirements.

Account Information

Account information may be retained while an account remains active and for a limited period of 90 days following account closure where necessary to comply with legal obligations, prevent fraud, resolve disputes, enforce our agreements or protect our legitimate interests.

Subscription and Transaction Information

Subscription-related information may be retained where necessary to administer access, respond to billing enquiries, maintain transaction records and comply with applicable financial, tax or accounting obligations.

Information relating to individual purchases may also be retained by Apple or Google in accordance with their respective privacy and retention policies.

Encrypted Messages and Files

The retention of encrypted messages and files depends on the relevant Qcryptis functionality, storage arrangements, subscription status, and applicable retention policies.

Where encrypted information is stored on Qcryptis-controlled infrastructure, its retention and deletion will be governed by the applicable technical and operational procedures.

Where encrypted information is saved locally on a user's device or shared through an external service, Qcryptis may not control the retention or deletion of those copies.

Subscription Expiry and Account Closure

When a free trial or paid Subscription expires, access to certain Qcryptis features may be restricted.

Subscription expiry does not necessarily result in immediate account deletion.

Closing an account may affect access to encrypted information and associated Services.

Where information is retained following account closure, it will be handled in accordance with applicable legal obligations and retention requirements.

Qcryptis uses hardware-backed encryption to protect files, messages, and other information.

Where encrypted content is stored within Qcryptis-controlled infrastructure, appropriate technical and organisational security measures are applied to protect it against unauthorised access, loss, alteration, or disclosure.

Users are responsible for protecting their hardware security keys, PINs, and devices against unauthorised access. We recommend keeping devices updated and maintaining appropriate security measures.

As our support team cannot identify users through their email addresses, we are unable to identify, access or modify individual accounts on request.

Where information processed by Qcryptis constitutes personal data under applicable data protection legislation, individuals may exercise their relevant data protection rights, subject to applicable legal requirements and technical limitations.

Support and Assistance

For assistance with Qcryptis, please refer to the following resources:

• App and messaging enquiries: Consult our FAQs for guidance on using the App and messaging functionality.

• Account-related enquiries: Our support team cannot identify users through email addresses and is therefore unable to access or modify individual accounts.

• Hardware security keys: Refer to our FAQs for guidance on hardware key issues.

• Subscriptions: Contact the Apple App Store or Google Play, depending on where your subscription was purchased.

• Platform availability: Consult our operational monitoring system for information about service availability and operational status.

For other enquiries, please contact us at support@qcryptis.com. We will respond as soon as reasonably practicable.

To protect users' privacy, emails containing personal identification information or Qcryptis handles are automatically deleted. Please do not include such information in support communications.

Right to Complain

Where applicable, you may raise concerns about the processing of personal data with the relevant data protection supervisory authority.

In the United Kingdom, this is the Information Commissioner's Office (ICO).

Users can manage, update or delete their Qcryptis accounts directly through the App, following the procedures provided.

Account management requires a valid hardware security key and the necessary authentication credentials. My Lives Limited cannot identify users through their email addresses and has no means of accessing or modifying individual accounts on their behalf.

Users may delete their accounts through the Qcryptis App.

Following account deletion, encrypted information stored within Qcryptis-controlled systems is retained for 90 days before being automatically deleted.

Qcryptis cannot access or decrypt the contents of users' encrypted information.

Subscription Cancellation

Account deletion and subscription cancellation are separate processes.

Individual subscriptions are managed through the Apple App Store or Google Play. Users must cancel their subscriptions through the relevant platform to prevent future charges.

Deleting a Qcryptis account or uninstalling the App does not automatically cancel an active subscription.

For subscription-related enquiries, users should contact the App Store through which the subscription was purchased.

The Qcryptis App does not use tracking technologies.

The Qcryptis website may use cookies or similar technologies necessary for its operation.

Where non-essential cookies or tracking technologies are used, consent will be obtained where required by applicable law.

Further information about any cookies used on the website will be provided through the relevant cookie information or settings.

Where analytics technologies are implemented on the Qcryptis website, they will be used to understand website performance and improve its functionality.

Any analytics-related processing will be carried out in accordance with applicable data protection requirements, including consent requirements where applicable.

The Qcryptis App does not use behavioural tracking or analytics technologies.

Qcryptis may be available to users in different countries and jurisdictions.

Where applicable data protection legislation provides individuals with mandatory privacy rights, those rights will be respected in accordance with the relevant legal requirements.

We may update this Privacy Notice to reflect changes to Qcryptis, its functionality, operational practices, or applicable legal requirements.

The date of the most recent update will be displayed at the beginning of this Privacy Notice.

Where legally required, we will provide additional notice of material changes.